Privacy Policy

Privacy Policy

Last Updated: March 11, 2026

1. Introduction

SpiceWorx Consultancy, Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spiceworx.com (the "Site") and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Forms

  When you fill out our Project Inquiry, Contact, or quotation forms, we collect your name, email address, phone number, company name, and project details.

• Email Communications

  If you email us directly, we collect your email address and any information you include in your message.

• AI Chat Interactions

  Your messages and conversations with our SpiceWorx AI Assistant are processed by our RAG (Retrieval-Augmented Generation) system. We do not store conversation histories beyond the session unless you explicitly request follow-up.

2.2 Information Collected Automatically

• Usage Data

  We collect information about how you interact with our Site: pages visited, time spent, links clicked, referral sources, and browser type. This helps us understand user behavior and improve our services.

• Device Information

  We collect your IP address, device type, operating system, and browser information for security, analytics, and website optimization.

• Cookies

  We use cookies to remember preferences, enable features, and analyze site traffic. You can control cookie settings in your browser.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process your inquiries, respond to requests, and deliver our services (web development, hosting, AI systems, etc.)
• Communication: Send you project updates, billing information, legal notices, and responses to your inquiries
• Analytics: Understand how our Site is used, identify trends, and measure effectiveness
• Security: Protect against fraud, unauthorized access, and malicious activity
• Improvement: Enhance our Site, services, and user experience
• Legal Compliance: Comply with applicable laws, regulations, and court orders
• Marketing: With your consent, send promotional content about our services via email

4. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. We may share information in the following circumstances:

• Service Providers: AWS (cloud hosting), SendGrid or SES (email delivery), and payment processors — bound by confidentiality agreements
• Business Partners: With your explicit consent, if you use co-branded services
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: If SpiceWorx is acquired, merged, or sold, your information may be transferred as part of that transaction

5. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS encryption for all data in transit
• AWS cloud infrastructure with built-in security (WAF, DDoS protection, VPC isolation)
• Access controls and role-based permissions for employees
• Regular security audits and vulnerability assessments
• Encrypted storage for sensitive information

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You transmit information at your own risk.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations:

• Contact Forms: Retained for 3 years for business records and legal compliance
• Email Communications: Retained for 2 years unless required by law
• Chat Conversations: Session data deleted after 30 days unless you request archival
• Analytics Data: Retained for up to 2 years
• Server Logs: Retained for 30 days for security purposes

You may request deletion of your personal data at any time, subject to legal and contractual obligations.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information (subject to legal obligations)
• Right to Data Portability: Request your information in a portable format
• Right to Object: Object to processing of your information for marketing or analytics purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, contact us at hello@spiceworx.com with your request.

8. International Data Transfers

SpiceWorx is based in the Philippines and serves clients globally. Your information may be processed and stored in the Philippines and other countries where we or our service providers operate. By using our Site and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

9. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing information.

10. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, web beacons) to:

• Remember your preferences and login information
• Understand how you use our Site
• Deliver personalized content
• Prevent fraud and improve security

Manage Cookies: Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, and shared
• Delete personal information collected from you
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising your privacy rights

To submit a privacy request, email hello@spiceworx.com with "CCPA Request" in the subject line.

13. European Privacy Rights (GDPR)

If you are in the European Union, the United Kingdom, or EEA, GDPR applies to your data. You have rights including:

• Right to access, rectification, erasure, and portability
• Right to restrict processing and object to processing
• Right to lodge a complaint with your local data protection authority

Our legal basis for processing is:

• Contractual Necessity: To provide services you've requested
• Legitimate Interest: To improve our Site, prevent fraud, and ensure security
• Consent: For marketing communications and analytics

14. Do Not Track (DNT)

Some browsers have a "Do Not Track" feature. Our Site currently does not respond to DNT signals, but you can control tracking through your browser and cookie settings.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@spiceworx.com
• WhatsApp: +63-927-648-0800
• Mailing Address: SpiceWorx Consultancy, Inc., Unit 5 Ecoville, Sta. Cruz, Makati 1205, Philippines
• Business Hours: Monday–Friday, GMT+8, 9am–5pm

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Site and updating the "Last Updated" date above. Your continued use of our Site after such changes constitutes your acceptance of the updated Privacy Policy.

---

SpiceWorx Consultancy, Inc.
"Bridging Cultures. Building Solutions."
© 2026. All rights reserved.